First, we want to say that we admire and respect every mental health and suicide prevention charity out there. Suicide is a global pandemic, and there’s space for hundreds of organisations to work together.

Early intervention is so important. Being present in high-traffic areas like shopping centres allows us to identify and support individuals before they reach a crisis point, reducing the risk of incidents near water or elsewhere. Prevention is always the priority. What makes us different is our approach: we provide kind, compassionate, face-to-face support by meeting people exactly where they are, rather than asking them to pick up the phone or wait for an appointment.

We also offer to make referrals directly, if that next step feels overwhelming for someone.

And crucially, we don’t stop at initial contact, we offer aftercare and follow-up support, so that we’re not just putting a plaster over a wound but helping people towards long-term healing.