Volunteer Mental Health & Wellbeing Officer – Listening Hub

About Us:

Hope Against Suicide is a non-profit organisation dedicated to providing vital listening, signposting, and advocacy support to anyone experiencing mental health challenges. We aim to be a lifeline for those at risk of taking devastating actions. Our three core aims are to get the community talking, improve mental health, and prevent suicide. Through our work, we strive to create a healthier, more compassionate community where hope can be found.

We have recently launched a Listening Hub in Bristol’s busy shopping centre, a walk-in service supporting individuals, families, and local workers. This complements our Mental Health Responders and enhances community outreach. We are looking for dedicated volunteers to join our team and help raise mental health awareness while preventing suicide.

Key Responsibilities:

  • Provide support to individuals experiencing mental health challenges.
  • Listen empathetically and allow visitors to share their experiences in a safe, non-judgmental environment.
  • Lead conversations with compassion, focusing on active listening.
  • Help maintain a welcoming, inclusive space for all visitors.
  • Optional: Facilitate regular community sessions (arts, cooking, sports, or other activities) to provide relaxed spaces for connection.
  • Commit to 3.5-hour shifts weekly or fortnightly, with morning shifts from 10:30am–2:30pm or afternoon shifts from 2:30pm–6pm..
  • Attend Mental Health First Aid and Suicide First Aid training (training provided)..

What You Will Gain

  • Make a real difference in your community and contribute to suicide prevention.
  • Receive qualifications in Suicide First Aid (funded after a three-month probation period).
  • Gain experience in the charity and mental health sector.
  • Develop skills in active listening, communication, empathy, resilience, and adaptability.
  • Become part of a friendly, supportive team of Hope Against Suicide volunteers.

Skills & Qualities

  • No formal mental health qualifications required.
  • Lived experience of mental health, personally or in supporting others, is valuable.
  • A natural ability to listen, patience, and empathy are essential.
  • Friendly, approachable, and confident speaking with people from diverse backgrounds.
  • Opportunities to progress within the team and take on additional responsibilities.

How to Apply:

To apply, please email info@hopeagainstsuicide.org.uk with the following:

  • Why this role interests you.
  • Relevant personal or professional experience or skills.
  • Your availability: how often and for how many hours per week or month you can volunteer.
  • Whether you are interested in running community sessions and any ideas for activities you could offer.