At Hope against Suicide we are fully committed to protecting your privacy and the personal information that we hold. We will do our best to use your personal information in accordance with data protection law, and not do anything with your information that you wouldn’t reasonably expect. This privacy notice applies to all people who use our service, our supporters, our partner’s, our volunteers as well as the general public and visitors to our premises. It also applies to our contractors and third parties. If you do provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy notice.
We do everything to ensure that people experiencing a mental health problem get the support they need. To do so it may be necessary at times to collect information from you in the following ways:
When You Interact With Us Directly:
This could be by emailing a general enquiry, to receiving face to face support by one of our teams in the community. You can disclose as little or as much as you’d like to to our teams and we promise to keep any personal, sensitive and identifiable information shared with us completely confidential. You can of course remain completely anonymous while speaking to our community mental health responders in public, not disclosing information will never prevent you from receiving our face-to-face listening service. For this you do not need to disclose any identifiable information at all.
But at times it may be necessary to share some extra information with us so that we can provide you with further support and advocacy if wanted.
Sensitive Personal Information:
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs. You may choose to provide details of a sensitive nature.
We will only use this information for the purposes of dealing with your enquiry, training, or evaluating the services we provide.
We will not pass on your details to anyone else without your explicit consent except in exceptional circumstances where we believe there to be a danger to yourself or others.
We will only keep data for as long as necessary.